Living Natural Way: Shipping Policy
At Living Natural Way, we strive to provide a seamless and efficient shipping experience for our valued customers. Please review our Shipping Policy carefully to understand how we handle domestic and international orders, delivery timelines, and other important details. By placing an order with us, you agree to the terms outlined in this policy.
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### **STANDARD SHIPPING**
#### **Domestic Orders (United States)**
- **Standard Shipping Cost:** $7.99 for all domestic orders.
- **Free Shipping:** Orders totaling $100 or more qualify for free USPS shipping within the United States.
- **Delivery Timeframe:** Domestic orders typically arrive within **3-14 business days** after shipment.
- **PO Box, Rural Route, or APO/FPO/DPO Addresses:**
- Orders shipped to a PO Box or Rural Route will arrive within **7-10 business days**.
- Orders shipped to an APO/FPO/DPO address will arrive in **3-5 weeks** (not the standard 3-5 business days).
#### **International Orders**
- **Free Shipping Eligibility:** Free shipping is **not available for international orders**, including orders over $100. Free shipping applies only to domestic orders within the United States.
- **Delivery Timeframe:** International orders typically arrive within **7-21 business days**.
- **Southeast Asian Countries:** Deliveries to Southeast Asia may take **4-6 weeks** due to customs processing and local postal services.
- **Shipping Costs:** International shipping costs vary based on destination and order weight. Customers will see the calculated shipping cost at checkout.
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### **SHIPPING PROCESS**
- **Order Processing:** All orders are processed and shipped within **24-48 hours** of being placed.
- **Shipping Cut-Off Times:**
- **Weekdays (Monday-Friday):** Orders placed before **3 PM PST** will be processed the same day. Orders placed after 3 PM PST will be processed the next business day.
- **Saturdays:** We do not process or ship orders on Saturdays. Orders placed on Saturday will be processed the following Monday (or the next business day in case of holidays).
- **Delivery Days:** Deliveries occur **Monday through Friday**, excluding holidays.
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### **USPS EXPRESS SHIPPING**
- **Shipping Charges:** For USPS Express orders, shipping charges are non-refundable.
- **Delivery Issues:** If there is an issue with your shipment and we shipped it within the allotted time frame, the responsibility lies with USPS. We are not liable for delays or issues caused by USPS.
- **Receipt of Purchase:** At this time, we are unable to provide a receipt of purchase for shipping.
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### **WEATHER AND UNFORESEEN DELAYS**
- **Domestic Orders:** Weather events or other unforeseen circumstances may delay delivery by up to **21 days**.
- **International Orders:** Delays for international orders may extend up to **6 weeks** due to weather, customs, or other external factors.
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### **CUSTOMS, DUTIES, AND TAXES**
- **International Customers:** Customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the order total or shipping costs. Living Natural Way is not responsible for these fees and cannot estimate what they may be.
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### **LOST, STOLEN, OR DAMAGED PACKAGES**
- **Domestic Orders:** If your package is lost, stolen, or damaged during transit, please contact USPS directly to file a claim. Living Natural Way is not responsible for packages once they have been handed over to the carrier.
- **International Orders:** We are not responsible for lost, stolen, or damaged packages during international transit. Customers are encouraged to contact their local postal service or customs office for assistance.
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### **LEGAL CLAUSE: LIMITATION OF LIABILITY**
Living Natural Way is not liable for any delays, damages, or losses caused by third-party carriers, including but not limited to USPS, customs agencies, or other shipping providers. By placing an order, you acknowledge and agree that:
1. Living Natural Way is not responsible for delays caused by weather, natural disasters, customs processing, or other unforeseen circumstances.
2. Free shipping is available only for domestic orders within the United States and does not apply to international orders.
3. Living Natural Way is not responsible for lost, stolen, or damaged packages after they have been shipped.
4. Customers are responsible for any customs duties, taxes, or import fees associated with international orders.
5. Living Natural Way reserves the right to modify or update this Shipping Policy at any time without prior notice.
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### **CONTACT US**
If you have any questions or concerns regarding your order or our Shipping Policy, please contact us at **info@livingnaturalway.com** or call us at **+1 (229) 218-4521**. Our customer service team is here to assist you and will respond as quickly as possible.
Thank you for choosing Living Natural Way. We appreciate your trust and support!
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*Last Updated: Feb 11 2025*
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